Terms of service

These terms are a contract between you and Oggnai Technologies Private Limited (CIN U62011DL2025PTC446040), 293 S/F, Western Marg, Saidulajab, New Delhi, Delhi 110030, India (“Talqing”). They govern the Talqing website, documentation, dashboard and API (the “Service”). By creating an account or using the Service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

These terms and the privacy policy are the whole of the agreement. Where they disagree, these terms govern everything except the handling of personal data, where the privacy policy does.

Talqing is pre-release. Anyone with a Google account can sign up, and that is deliberate — but features change without notice, interfaces may break between releases, and there is no uptime commitment and no service level agreement. Do not put the Service on a path where an outage causes you loss you are not prepared to absorb.

Sign-in is Google OAuth; there is no password. Your work lives in a workspace, and a workspace can hold several members with one of three roles — admin, editor or viewer. Admins can invite and remove members, hold the workspace’s credentials, spend its money and set its retention policy.

You are responsible for everything done under your account, for the access you grant to members of your workspace, and for any personal access tokens you create — a token acts with its owner’s permissions and does not expire until it is deleted. Tell us at hello@talqing.com as soon as you believe an account or token has been compromised.

You must be at least 18 and not barred from receiving the Service under applicable law.

Your agents, prompts, tools, knowledge bases, transcripts, recordings and data remain yours. You grant us only the licence we need to operate the Service for you: to store your content, to process it, and to transmit it to the providers, carriers and endpoints your agent is configured to use. We do not use your content to train models. How we handle it is described in the privacy policy.

Talqing holds no model credentials of its own. Every language model, speech-to-text, text-to-speech and avatar your agents run is called with your key, on your account, and the provider bills you directly. The carrier that carries a phone call is your account too. We add a platform fee and nothing else; see section 10.

Two consequences follow, and both are yours rather than ours. Your relationship with each provider is directly with them, governed by their terms, their pricing, their rate limits and their acceptable-use rules — an outage or a policy change on their side may degrade or stop your agents, and we are not responsible for their availability. And your spend with them is uncapped by us: the Service does not throttle or budget what your agents cost you at your providers, so a runaway agent or an oversized batch spends your money at their rates. Set your limits in their consoles.

Removing a key from Talqing does not un-publish anything. Agents keep answering and fail the moment they reach that provider.

The Service places phone calls and sends messages to real people, which makes this section the one that matters most. You must not use Talqing to:

• Place calls or send messages to anyone who has not consented to receive them, or who is on a do-not-call or do-not-disturb register that applies to them.
• Break telemarketing, telecoms, email or messaging law in any jurisdiction you operate in or contact into — including India's TRAI regulations, the US TCPA, and the platform policies of any channel you send through.
• Impersonate a person or organisation, or deny that the caller is an AI agent where the law or the platform requires that disclosure.
• Run fraud, phishing, or any scheme that extracts money, credentials or personal data by deception.
• Collect sensitive personal data — health, financial, biometric or government identifiers — without the legal basis to do so.
• Harass, threaten, or send material that is unlawful, defamatory or hateful.
• Crawl a site into a knowledge base, or enrich a person's contact details, without the right to use that material for the purpose you are using it for.
• Point a tool, a code operation or a webhook at a system you are not authorised to reach, or use the Service to probe or attack anyone — including us.
• Attack, reverse-engineer or circumvent the limits of the Service, resell it, or build a competing agent platform on top of it.

We may suspend an account immediately, without notice, where we believe this section is being breached. There is no automated rate limit or spend cap standing between an agent and the outside world today, which is precisely why this section is a contractual obligation rather than a setting.

You are the caller, not us. You choose who your agents contact and what they say. Obtaining consent, honouring opt-outs, disclosing that the caller is automated, and complying with the rules of every jurisdiction you contact into are your obligations.

The same principle covers screen sharing, images a caller sends, and any transfer of a call to a person: what your agent collects is what you have decided to collect.

For the personal data of the people your agents speak to, you are the controller and we are your processor. You must have a lawful basis for the processing, publish your own privacy notice, and handle the requests those people make about their data.

Acting as your processor, we undertake that:

• We process that data only to provide the Service to you and on your documented instructions, which your configuration of the Service is.
• We engage the sub-processors listed in the privacy policy, and will give notice before adding one. Providers you connect yourself are your own processors, not ours — we transmit to them because you told us to.
• The people who can access it are bound to confidentiality and are only those who need it to run or support the Service.
• We keep the security measures described in the privacy policy, and will tell you without undue delay if we become aware of a breach affecting your data.
• We will help you, so far as we reasonably can, with your own obligations — responding to the people your agents spoke to, and with impact assessments where one applies.
• We delete data on your instruction. Your retention policy, the delete endpoints and a written request to us are all such instructions.

If your regulator requires these terms in a separate signed document, write to hello@talqing.com.

Beyond the model and carrier accounts covered in section 5, the Service connects to apps you authorise, to any MCP server or HTTP endpoint you name, and to webhook destinations you configure. Each of those relationships is between you and them. We are not responsible for their availability, their content, or what they do with what your agent sends them, and we do not review the endpoints you point an agent at.

Talqing charges a flat per-minute platform fee and nothing else. Provider and carrier costs are billed to you by them, at your rates, and never pass through us — there is no markup and no resale of model tokens or telephony minutes.

Minutes are the call’s own duration, metered to the second. There is no minimum, no connection fee and no subscription. A call that failed to run — refused by the carrier, never answered, or broken by an error on our side — is not charged the fee. A call that connected and went badly is a completed call, and is.

The fee is drawn from a prepaid credit balance, bought in fixed packs through our payment processor’s hosted checkout — your card details never reach us. Only an admin can buy. Credits are denominated in US dollars and are held per region: a balance in one region does not pay for a call in another and cannot be transferred between them. When a workspace reaches zero, new calls are refused and calls already running are never interrupted.

Credit is prepaid and, once applied, is non-refundable and has no cash value, except where the law requires otherwise or where a payment is reversed by the processor. Amounts are exclusive of taxes and any currency-conversion or processing charges, which fall to you. We may change the platform fee on 30 days’ notice to the email on your account; credit already bought is unaffected.

Promotional credit — including the credit granted when you first sign in — is a courtesy, not a purchase. We may vary or withdraw it for the future at any time.

The Service, its software, its interfaces and the Talqing name and marks are ours. Nothing here transfers them to you. Feedback you send us we may use freely and without obligation.

Each of us may learn non-public information about the other. Neither will disclose it or use it outside this agreement, except where the law compels disclosure — and then only after telling the other, if we are permitted to.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

AI agents produce probabilistic output. They can be wrong, they can be confidently wrong, and they can be induced by a determined user to say things you did not intend. Do not deploy an agent on a task where a wrong answer causes harm without a human check in the path. You are responsible for reviewing and testing your agents before you publish them, and for what they say once you have.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to this agreement is limited to the greater of the amount you paid us in the three months before the claim, or one hundred US dollars.

For the avoidance of doubt, what you spend with your own model providers and carriers is not an amount paid to us and does not raise that cap.

Nothing here excludes liability that cannot be excluded by law.

You will defend and indemnify us against claims, damages and costs arising from your use of the Service, your content, the calls, messages and recordings your agents make, and your breach of these terms — in particular, claims brought by the people your agents contact.

You may stop using the Service at any time. There is no self-serve account deletion today: to have your workspace and everything in it erased, write to hello@talqing.com from the address on the account. Leaving a workspace, or being removed from one, deletes nothing it holds.

We may suspend or terminate access if you breach these terms, if your use threatens the Service or another user, or if the law requires it. We may also discontinue the Service — while it is in preview, on reasonable notice. On termination your right to use the Service ends. Export anything you want to keep first; unused credit is not refunded on termination for breach.

We may update these terms and will revise the date at the top. Material changes will be notified to account holders by email to the address on the account, or in the dashboard, before they take effect. Continuing to use the Service after that is acceptance.

These terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of New Delhi have exclusive jurisdiction over any dispute.

If a provision is unenforceable the rest survives. Not enforcing a right is not waiving it. You may not assign this agreement without our consent; we may assign it in a merger or sale of the business. Neither party is liable for a failure caused by something outside its reasonable control.

Questions: hello@talqing.com